Make sure voice assistant (Siri or Google) is activated and given permission on your device. Make sure you press the ORII side button once and wait for the beep from your voice assistant, then, proceed to speak. Also ensure your phone operating system, firmware and software versions are the most up to date.
To test the voice assistant, say a command such as “What's the weather like?"
If all of this does not work, contact us with the specific details or Set up your Siri here
and Google Assistant here